TitlePatron Services Staff (Box Office and House Management)
LocationFinance
Department Name3230-Box Office
Description

Between two lakes. Amongst the trees. That’s where you’ll find Interlochen. It’s also where you’ll find passion and purpose that will stay with you long after you leave. What will you find between two lakes? See what’s waiting for you at Interlochen.

Interlochen Center for the Arts is seeking Patron Services Staff (Box Office and House Management) for the 2021 camp season. The dates of the contract are 6/14/21-8/21/21 and the stipend for the entire duration of the contract is $1,894. Housing is provided for the dates contracted (early arrival/late stay requests, if space is available, will be paid in full by the employee). All meals are included with your agreement- breakfast, lunch, and dinner, when the cafeteria is open.

Spend your summer directly engaged in concert operations for all 2021 Interlochen Arts Festival performances! From classical giants like Joshua Bell to country hits like Reba McEntire, to pop and rock stars like Diana Ross, The Avett Brothers, and Earth, Wind and Fire. You will be entrenched in every aspect of concert services and ticket sales.

As a member of the Patron Services team you will provide quality customer service that exceeds guests’ expectations in box office and front-of-house concert services.This position requires professional interaction with guest artists, patrons of all levels, and an ability to work efficiently, accurately and effectively under pressure. The ability to communicate with respect and diplomacy is essential to this position.  

Major Responsibilities:

  • Assist with all facets of the daily operations of the box office, processing patron ticket orders over the phone and at the walk-up window using computerized ticketing software
  • Assist with front-line operational excellence, including customer-facing interactions and front-of-house direction of events
  • Exhibit excellent conflict management skills, while working within the framework of company policies
  • Deliver a world-class, safe and memorable experience for all guests
  • Maintain crowd control and entry safety checkpoints, especially during high-occupancy times
  • Assist in the oversight of concert operations: coordinate volunteer ushers, address concert patrons’ needs, set-up venues, distribute concert programs, coordinate patron shuttle cart operations at performances, provide security for visiting artists and patrons
  • Will work in the box office and multiple indoor and outdoor venues at Interlochen Center for the Arts; will take part in the venue set up to include deployment of equipment up to 50lbs
  • Other duties as assigned

Qualifications:

  • Ability to remain calm in stressful, high-pressure situations, resolving conflict in a diplomatic manner
  • Must have exceptional customer service skills and be very comfortable working with the public
  • Must be able to adapt to a fast-paced and dynamic working environment
  • Learns quickly, and confidently - makes quick decisions in stressful situations
  • Must be proficient in the use of various forms of technology in that they can quickly learn and execute job dependent functions
  • Stand and sit for extended periods of time and lift up to 50 pounds

Make this your best summer ever. See what’s waiting for you at Interlochen.

​​​​​​Application Process:

Please begin your application by clicking the "Apply Now" button at the bottom of the page. Complete the application, and click "Apply with Resume" to attach your resume and cover letter. Review of materials will commence immediately and continue until the position has been filled. Materials submitted will be held in the strictest confidence.

Application documents required for this position:

  • Resume - required
  • Cover letter - required

More information about Interlochen Center for the Arts:

A global destination for artists and arts enthusiasts, Interlochen Center for the Arts nurtures creativity through five dynamic platforms: Interlochen Arts Camp, the renowned summer arts program; Interlochen Arts Academy, the nation’s premier fine arts boarding high school; Interlochen Presents, a producer of more than 600 annual performances by internationally celebrated guest artists, Interlochen students, and faculty; Interlochen Public Radio, two listener-supported, 24-hour public radio stations (classical music and news); and Interlochen College of Creative Arts, a convener for lifelong learning in the arts.

Since 1928, Interlochen’s mission to inspire people worldwide through excellence in the arts and education has produced generations of purposeful creative lives. For more information, visit interlochen.org. Follow Interlochen on Twitter, Instagram, Facebook, and YouTube at @interlochenarts.

Self Identification TextOur company is an equal opportunity employer that supports workforce diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category. To allow our business to evaluate their diversity recruiting efforts, and as a government contractor with regulatory reporting obligations, we collect information about race/ethnicity and gender during our application process. Your cooperation is appreciated in providing the information below, which will be used by our business for statistical reporting and any required government reporting (Responding to this request is voluntary and this information will not be used in assessing your qualifications for any position).